A friendly face at the door every day, and peace of mind for the family
Our drivers do more than drop off lunch. Every visit is a daily welfare check, and our new driver app means every delivery is recorded, anything worrying is passed on straight away, and family members can be kept in the loop automatically.
All included in the price of a mealWhat happens on every delivery
A planned delivery time
Every round leaves our kitchen at a set time and follows a planned route, so each customer has a usual time their lunch arrives.
A daily welfare check
Our drivers see your loved one face to face, every day we deliver, and take a moment to check they are OK.
Every delivery confirmed
The driver confirms each delivery in the app as it happens, so we always know who has had their lunch and when.
Concerns passed on straight away
If a driver notices something isn’t right, they report it in the app there and then, and it goes straight to our team.
A manager on call
Our on-call manager is alerted by text about anything that needs attention, including when a driver can’t get an answer, so someone always acts on it.
Safe, checked vans
Drivers check their van before setting off. Any problem is reported in the app so it can be put right, keeping deliveries safe and on time.
If there’s no answer at the door
Many of our customers live alone, so a door that isn’t answered is never ignored.
- The driver follows our no-answer routine at the door and records it in the app.
- Our on-call manager is alerted immediately.
- We contact the next of kin or emergency contact you have given us, so someone can check all is well.
Family updates: know what’s ordered and when it arrives
If you live away or work during the day, you can choose to get updates about your loved one’s lunch by text or email. There’s nothing to download and nobody to phone.
Delivered
A message as soon as the driver confirms lunch has been handed over.
On its way and nearly there
Your own link shows where lunch is on the round and roughly when it will arrive, updated live from the driver’s app.
Running late
If traffic or the weather slows a round down, you’re told automatically, so you’re not left wondering.
See what’s ordered
Your link shows exactly which meal is being delivered today and every day this week. If you choose the meals, your ordering link also lets you add, swap or cancel days, with an email confirming every change.
Chase anything up
Worried about something, or want to check on a delivery? Send it from your link and it goes straight to our on-call manager, who will get back to you.
Any problems
If the driver couldn’t deliver or was worried about something, you hear about it straight away.
You choose which updates you want, and you can change them or switch them off at any time from your link.
See what the family sees
These are the screens a family member gets. There’s no app to install: just a private link that opens on any phone, tablet or computer. (Examples shown with a made-up name.)
On its way, expected around 12:15
Delivered at 12:18
No extra charge. Ever.
All of this comes with every meal. You pay for the food and everything else is included:
- a daily welfare check from a friendly driver
- every delivery confirmed and recorded
- an on-call manager alerted to any concern
- a call to the next of kin if there’s no answer
- delivery, running-late and live “where’s lunch” updates for the family
Main meals are £12.50, desserts £3.95, delivered hot or chilled to heat later, 7 days a week.
Give them a hot lunch and give yourself peace of mind
Check we deliver to your loved one’s postcode. It only takes a few seconds.
Check your postcode See what’s on the menuAlready a customer and want family updates set up? Email Orders@mealsonwheelstoyou.co.uk with their name and the relative’s mobile or email.